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Delivering Compelling Customer Experience is the Next Normal

Back to all Customer experience Delivering Compelling Customer Experience is the Next Normal OCTOBER 29, 2020 Overview In the last few months, consumers have steadily developed new behaviours due to the far-reaching impact of COVID-19. With no prior preparation for the pandemic, brands have now begun to relook their strategies while focussing on makeshift plans […]

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As The Cookie Crumbles: The Customer Truly Becomes King

Back to all DATA & MARKETING As The Cookie Crumbles: The Customer Truly Becomes King SEPTEMBER 30, 2020 Overview In the last few months, consumers have steadily developed new behaviours due to the far-reaching impact of COVID-19. With no prior preparation for the pandemic, brands have now begun to relook their strategies while focussing on

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Fireside Chat on the Next Normal: The Power of Creativity and Technology

Back to all DATA & MARKETING Fireside Chat on the Next Normal: The Power of Creativity and Technology JUNE 5, 2020 Overview The COVID-19 pandemic has placed marketing leaders in the frontline of an unprecedented new reality. This new world which is characterised by massive changes in customer behaviour and business operations, requires a revamp

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Transitioning to Digital-led Banking in the Low-Touch Economy

Back to all Data & Marketing Transitioning to Digital-led Banking in the Low-Touch Economy MAY 12, 2020 Overview This virtual Masterclass on Data-Driven Marketing (DDM), was aimed at taking Marketers through the very basics of DDM.We used real use cases and case studies to explain the benefits, how DDM compares to traditional marketing, MarTech tools

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Staying Connected to your Customers: Opportunities Arising in the Low-Touch Economy

Back to all Customer experience Staying Connected to your Customers: Opportunities Arising in the Low-Touch Economy APRIL 23, 2020 Overview The outbreak of COVID-19 has created what is now referred to as: “The low Touch Economy” – a world of reduced close-contact interaction and stricter travel and hygiene restrictions. The reality is that, gradual shifts

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Staying Connected to your Customers: Opportunities Arising in the Low-Touch Economy

Back to all Customer experience Staying Connected to your Customers During COVID-19 APRIL 13, 2020 Overview The outbreak of the COVID-19 pandemic has plunged the world into a season of uncertainty. As the pandemic continues to expand, we see the growing impact on the global economy. On the macro level, there have been significant impacts

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