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Back to all Customer experience Staying Connected to your Customers: Opportunities Arising in the Low-Touch Economy APRIL 23, 2020 Overview The outbreak of COVID-19 has created what is now referred to as: “The low Touch Economy” – a world of reduced close-contact interaction and stricter travel and hygiene restrictions. The reality is that, gradual shifts […]

Back to all Customer experience Staying Connected to your Customers During COVID-19 APRIL 13, 2020 Overview The outbreak of the COVID-19 pandemic has plunged the world into a season of uncertainty. As the pandemic continues to expand, we see the growing impact on the global economy. On the macro level, there have been significant impacts