Customer Experience

Back to all Customer experience Delivering Compelling Customer Experience is the Next Normal OCTOBER 29, 2020 Overview In the last few months, consumers have steadily developed new behaviours due to the far-reaching impact of COVID-19. With no prior preparation for the pandemic, brands have now begun to relook their strategies while focussing on makeshift plans […]

Back to all Customer experience Staying Connected to your Customers: Opportunities Arising in the Low-Touch Economy APRIL 23, 2020 Overview The outbreak of COVID-19 has created what is now referred to as: “The low Touch Economy” – a world of reduced close-contact interaction and stricter travel and hygiene restrictions. The reality is that, gradual shifts

Back to all Customer experience Staying Connected to your Customers During COVID-19 APRIL 13, 2020 Overview The outbreak of the COVID-19 pandemic has plunged the world into a season of uncertainty. As the pandemic continues to expand, we see the growing impact on the global economy. On the macro level, there have been significant impacts